Privacy Policy

This Privacy Policy describes how Ishana Innovations (operating EazyTap), operating the EazyTapplatform (“we”, “us”, or “our”), collects, uses, and shares information about you when you use our mobile application and services (“Services”) in Bengaluru, Karnataka, India.

By using EazyTap, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information You Provide

• Full name, mobile number, and email address during registration
• Profile photo (optional)
• Payment information processed securely through Razorpay
• Feedback, ratings, and reviews

1.2 Information Collected Automatically

• Real-time location data (GPS) during ride booking and travel
• Device information including model, operating system, and unique device identifiers
• App usage data, crash reports, and performance data
• Transaction history and ride records

1.3 Driver-Specific Information

• Government-issued ID (Aadhaar, driving license)
• Vehicle registration documents
• Bank account details for payment settlements
• Background verification documents

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our ride-hailing services
• Match riders with available drivers
• Process payments and prevent fraud
• Send booking confirmations, receipts, and service updates
• Calculate fares and process driver payments
• Ensure safety and security of all users
• Comply with legal obligations under Indian law
• Resolve disputes and troubleshoot problems

3. Location Information

EazyTap requires access to your device location to provide core services. We collect location data:

• When you open the app to show nearby drivers
• During active ride booking and travel
• After trip completion for route verification

You can disable location access in device settings, but this will prevent use of core app features.

4. Sharing Your Information

We share your information only as follows:

• With drivers: Your name, pickup location, and destination are shared with your assigned driver
• With riders: Driver name, vehicle details, and rating are shared with matched riders
• With Razorpay: Payment information for secure transaction processing
• With law enforcement: When required by Indian law or valid legal process
• With service providers: Third parties who assist in app operations under strict confidentiality

We do not sell your personal information to any third party.

5. Data Security

We implement industry-standard security measures including:

• SSL/TLS encryption for all data transmission
• Secure Firebase infrastructure by Google
• Regular security assessments
• Restricted access to personal data by employees

However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us. Transaction records are retained for 7 years as required by Indian tax laws.

7. Your Rights

Under applicable Indian privacy laws, you have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Withdraw consent for data processing
• Lodge complaints with relevant authorities

8. Children's Privacy

EazyTap services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have collected information from a minor, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or via email. Continued use of EazyTap after changes constitutes acceptance of the updated policy.

10. Contact Us & Registered Office

For privacy-related concerns, please contact: