Refund Policy

At EaZyTap, we want to ensure a fair, transparent pricing experience. This Refund Policy describes the terms and timelines for refunds relating to transaction issues, ride cancellations, and delivery disputes on our super app.

1. Double Payments or Failed Transactions

If your account was debited twice or if a payment failed but was deducted from your bank balance:

• Indian bank gateways will automatically initiate a refund. Most banking institutions resolve these within 3 to 5 business days.
• If your transaction is not resolved, email your payment reference number to our support desk: support@eazytap.co.in.

2. Cancellation Charges

Cancellations made within 2 minutes of booking do not incur any charges. If a cancellation fee was wrongly charged due to a driver partner rejecting the ride or failing to reach the pickup coordinate:

• File an appeal directly inside the Rider app under the specific booking invoice.
• Once validated, the cancellation fee will be refunded back to your source payment mode or credit voucher within 24 hours.

3. Failed Deliveries or Deficient Services

For parcel, prescription medicine, or home repairs where the delivery was not made or was severely delayed/damaged due to partner negligence:

Our customer dispute team will investigate the telemetry records, photos, and live status history. In eligible cases, a full or partial refund will be credited back to your bank account within 7 business days.